Managing Director, Zeta-Web Nigeria Limied, Mrs. Jumoke Ogunmodede in this chat with DigitalSENSE Business News says as Internet Service Providers (ISP) her team creates solutions for customers based on needs. Excerpts:

What is Zeta-Web family bringing to the table for customers?

SO, in all these, our emphasis is creating value for them. We proud ourselves with the kind of quality of services we give to our clients, because in dealing with all our clients our objective is creating value for them by looking at what is their needs. For some, we actually assist them to create the best of service solution to serve their needs and ensure that the innovative solutions we give them are very reliable. We also know that people appreciate reliable solutions.

We also partner with our clients to make sure we give them the service they require and encouraging support service. Some service providers will give you a solution and collect your money, but we don’t do that. We have customer service that is 24x7 days a week. So, we don’t just leave our customers at the point of service delivery but follow up with them after services, in case they, our clients need additional help or issues hindering their businesses. Our 24hour support line is available to all our clients.

How long has Zeta-Web been around? We have been around for over two years now as a company, although the economy really has been challenging but we are making inroads gradually. Against all odds, I think we are doing well and we have a number of clients who we have worked for over time and often get referals, which tastifies to the kind of quality of service that we give. Give us some insights into the hybrid solutions Zet-Web offers: You know that at this age of technology, everybody is particular about the Internet, so when we give you the Internet service for instance, we give you the solutions. So, the type of solution we give customers basicaly depend on the kind of industry the customer is operating in, but we don’t just give internet service, in fact most doors that we open now comes with solutions of what we can offer the clients, with what we can help them with to make their businesses more efficient.

In offering your internet service, how can Zeta-Web differentiate itself from the rest? We don’t just give internet service, but it comes with a solution.

A law firm for instance; what is the need of a law firm? Some of them like I said earlier, we make them realise there are more efficient ways of this service and the Internet. Schools for instance, most assignments nowadays are done online. So it is easlier for students and the teachers as well as the parents to monitor what their wards are doing at school and how they are faring. Parents who pay the school fees can monitor the homework from wherever they may be.

Using Lagos, for instance, and knowing how traffic is here; some parents may leave so early and come back too late, hence they cannot monitor what their children are doing, but with the kind of solution we offer they can monitor their children based on the kind of seamless connection that we give. Most parents are not interested in you as a school collecting their money, but would like to see the value, so we make it easier for parents to make payments to most of these schools through our billing platform and they can get their receipts online realtime.


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